On January 23, 2024, Don Bosco Tech in Gurdaspur was honored to host an illuminating guest lecture centered on the dynamic sphere of customer care executives. The event welcomed Ms. Shurti, a senior customer relation executive at Aussie Hub, alongside Mr. Ramandeep Singh, Trainer Jatinder Singh. This occasion underscored the institution's dedication to equipping its students with invaluable insights into the pivotal role played by customer service professionals across industries.

The guest speaker, a seasoned expert in customer care management, shared a wealth of knowledge and practical experiences with the attentive audience. The lecture delved into the essential skills and attributes necessary for success in the customer care executive domain, emphasizing effective communication, empathy, and problem-solving.

Attendees had the privilege to glean insights into customer-centric approaches, understanding the significance of fostering positive client relationships and addressing their concerns promptly and efficiently. Moreover, the speaker shed light on the evolving landscape of customer care in the digital age, emphasizing the integration of technology and the utilization of data-driven insights to enhance the overall customer experience.

This interactive session encouraged students to actively participate in discussions, pose questions, and seek advice on navigating the challenges often faced by customer care executives. In essence, the guest lecture at Don Bosco Tech provided a valuable platform for students to deepen their understanding of the customer care executive domain. It served as a bridge between academic learning and real-world applications, instilling confidence and readiness in aspiring professionals as they embark on their journeys in the customer service field.